Shipping Policy – Zenyra

Shipping Policy

Thank you for shopping with Zenyra. We are committed to delivering your orders quickly, safely, and efficiently.

Order Processing Time

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Estimated Delivery Time

• Delivery usually takes 4–8 business days depending on your location.
• Remote areas may require additional delivery time.

Shipping Charges

• We offer Free Shipping on all prepaid orders.
• Cash on Delivery (COD) charges, if applicable, will be displayed at checkout.

Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS.
• You can use the tracking details to monitor your shipment status.

Delayed or Lost Shipments

• While we aim for timely delivery, delays may occur due to logistics issues, weather conditions, or high order volume.
• If your package is delayed or lost, please contact us and we will assist you promptly.

Incorrect Address

• Please ensure your shipping address and contact details are correct.
• Zenyra is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged Package

• If you receive a damaged package, please contact us within 48 hours of delivery with photos/videos for quick assistance.